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Terms of Use

General Terms of Use and Privacy Statement of Cookly by Polar Labs Pte. Ltd., 51 Goldhill Plaza #07-10/11, 308900 - SINGAPORE (“Cookly”)

Version 18th March 2017

Structure:

1. General
2. Privacy
3. Registration and booking
4. Payment
5. Cookies
6. Sharing information with third parties
7. Use of data
8. Online communication
9. Changes to the General Terms of use and Privacy Statement
10. Applicable law
11. Gift cards policy


Introduction

Cookly offers its visitors the opportunity to book cooking classes and other culinary activities via the Internet platform www.cookly.me. Suppliers of these services offer these activities on their own behalf and under their own responsibility.


1. General

1.1 Accepting the Terms of Use
By visiting Cookly you accept these Terms of Use as well as the General Terms of Business of Cookly and Suppliers of Culinary Services when you book services on Cookly. If you do not accept these provisions, please stop using the website and leave it.

1.2 Intended use
All users are open to visit the website according to its intended use. The use of further service such as the reviewing of services requires prior registration.

1.3 Changes to the booking platform
Cookly reserves the right to change the content, structure, functions, and so on, of the internet platform, add new functions, or partially or fully suspend existing content and functions temporarily or permanently, as well as attach selected functions to the fulfillment of certain conditions, at any time without notice. Cookly can partially or completely block access to the website for particular users. You are always legally bound by the Terms of Use at the time of your visit.

1.4 General Terms of Business of Cookly and Suppliers
For booking services via the website, the General Terms of Business of Cookly and Suppliers of cooking classes and other Culinary Services, which you can find at the service pages, shall apply.

1.5 Limitations of Liability
Cookly strives to keep the website up to date. Notwithstanding, Cookly does not accept liability for the correctness and timeliness of the information displayed on the website. You are using or refraining from the use of this information at your own responsibility. Cookly excludes liability for accessing or using this website including all the therein contained information and data.
Cookly does not accept liability for damages caused by computer viruses, spyware and other malicious computer programs.

1.6 Copyright
The entire content of this Internet platform is protected by copyright. Names, titles, logos, texts, pictures, designs, and so on, may not be copied, modified, transferred, reproduced, and so on, for any commercial or non-personal purposes. If you wish to use texts, pictures, and so on, you can get in touch with Cookly who will refer you to the owners of the respective copyrights.

1.7 Links to other websites
www.cookly.me can contain links to other websites. These websites are maintained by third parties and Cookly has no influence on their content, functions and so on. Cookly formally dissociates itself from the content of linked website and does not accept liability for the content or conduct of the owners of the respective websites.


2. Privacy

2.1 Data collection When visiting the website, Cookly collects certain data (e.g. IP address, browser type) for statistical purposes. This data will be evaluated anonymously, e.g. in order to improve the use of the website.

2.2 Data transfer
Should you, even without prior registration, transfer data to us, e.g. booking queries or data from forms, Cookly can evaluate this data anonymously for statistical purposes, even if no booking takes place.


3. Registration and booking

3.1 Registration When you register on the website (opening an account), you are transferring personal data such as name, address, date of birth, phone number, e-mail address and information about booked services, to us. This data will be stored safely.


4. Payment

4.1 Credit card payment When you pay for your booked services, the credit card payment will be processed by payment solution provider Bluesnap (www.bluesnap.com). Cookly does not store credit card information.


5. Cookies

5.1 Use of cookies
Cookly uses cookies. Cookies are used by most Internet service providers and allows Cookly to recognize your computer when visit our website again. Cookies are a feature of your Internet browser software and store data about the use of websites on your computer.

5.2 Settings
You can specify in your browser software how your computer is to accept cookies. If you disable cookies in your browser software, you can still visit our website. However, it is possible that certain functions cannot be used to the same extent or that your visit will not be as convenient. - You always have the option to delete cookies from your hard rive. - If you disable or delete cookies from your hard drive, you prevent that certain data about your use of the website be transmitted to Google.

5.3 Google Analytics
www.cookly.me uses Google analytics. Google Analytics provides Cookly with (anonymous) website activity reports. For this purpose Google Analytics uses cookies. Information on Google's privacy policy can be found at http://www.google.com/intl/en_ALL/privacy.html. By using www.cookly.me you agree with the processing of your data through Google.

5.4 Google Maps API
Thanks to the Google Maps API Cookly can provide you with additional information. To this end, certain anonymous data can be transmitted to Google.


6. Sharing Information with third parties

6.1 Booking
When you complete a booking (conclusion of the contract), a part of your data will be transmitted to the booked company so it can properly provide its services. This company can be located abroad. The company shall be under the local legal provisions on privacy protection.

6.2 Authorities and third parties
Under certain circumstances Cookly and/or the booked company are obliged to pass on or make certain information available to authorities. Some data is transmitted to Google, as outlined in section 5. In case of a booking and payment thereof, the necessary data for payment processing will be provided to an external payment provider. In case of a sign-up to our e-mail newsletter, your data will be hosted by an external e-mail marketing service provider.
Cookly reserves the right to pass on information to third parties, authorities, and so on, if it is necessary to ward off claims and demands of all kinds.


7. Use of data

7.1 Improving services
Data is used for contract settlement, improvement of website functions and its presentation, design of product pages, as well as for analysis, marketing and consulting purposes.

7.2 Newsletter
If you opted to receive the Cookly newsletter, we reserve the right to send you regular updates about specials and other announcements.


8. Online Communication

8.1 News services
By giving us permission for online communication through your registration, you agree to allow us to send you our e-mail newsletter and other communications electronically. You can, at any time, unsubscribe from this service via the link included in every message.

8.2 News service after booking
If you book a service from Cookly, you give us permission to send you relevant messages and documents online. The company who provides the service also has the right to send you messages. For details, please see the general contract terms.


9. Changes to the General Terms of Use and Privacy Statement

Cookly can change the General Terms of Use and Privacy Statement at any time. The terms at the time of your visit shall always apply.


10. Applicable law

Use of the Website is exclusively subject to Singapore law.

Terms of Business

Version 18th March 2015

These Terms of Business are divided into two parts:

I. General Terms of Business of Cookly

II. General Terms of Business of Suppliers of Culinary Services

Cookly provides visitors and suppliers of touristic services with this booking platform. The contracts are concluded directly between users and suppliers of culinary services. Cookly is not a contracting party for booked cooking classes and other culinary services.


I. General Terms of Business of Cookly


Structure:

1. Payment form / Sign Up / Registration / Opening of a User Account

2. Review System

3. Legal relationship with Cookly


Introduction

These General Terms of Business control the usage of the Cookly website when you sign-up (register an account) or book a service. Furthermore, the"Terms of Use" and the "Privacy Policy" of Cookly are applicable for the Cookly website.

Upon registration (opening of an account), you agree to these General Terms of Business, the "Terms of Use" and the "Privacy Policy" of Cookly as the contents of your legal relationship with Cookly and the mediated supplier, respectively.


1. Payment form / Sign Up / Registration / Opening of a User Account

1.1 Payment form
Prior to booking a culinary service on www.cookly.me you have to fill a payment form or proceed to open an user account according to section 1.2 ‘’Opening of a User account’’. When you fill the payment form, you will enter personal information that will, as far as necessary,be forwarded to the supplier during the course of the booking process.

1.2 Opening of a User Account
Prior to booking a service on www.cookly.me you have to proceed to open a user account and register or fill a payment form according to section 1.1 ‘’Payment form’’ . When you register, you will enter personal information that will, as far as necessary, be forwarded to the supplier during the course of the booking process.

1.3 Eligibility to register
Registration is restricted to actionable persons. For the registration of a company or a legal body, the person conducting the registration must have proper authorization to act in the name of the company or legal body, respectively.

There is no entitlement to registration or use of the booking platform.

You need to register with your official name. Registrations under a pseudonym are not allowed. Cookly may delete accounts under wrong names, pseudonyms etc.

1.4 Number of User Accounts
The registration of more than one user account for the same natural or legal person is not allowed. The user account is not transferable.

1.5 Truthful information
You are required to provide accurate informaion and keep it up to date. Cookly is not liable, if a booked service cannot be carried out or other damages occur, because of outdated information.

1.6 Communication
If you book a certain service, all booking and payment processes, cancellation of the booking etc. need to be conducted using the specific forms on the Cookly platform, to which you receive links in the e-mails Cookly sends you upon completion of the booking process. Otherwise there may be difficulties in the proper completion or termination of the contract. In this case, Cookly is not liable.

1.7 No offers
The published culinary services are non-binding offers.

1.8 Booking process
If you decide to book a specific culinary service, you need to make the request through the relevant booking interface on the Cookly website and enter accurate information. The request needs to be dispatched by pressing the button Confirm and Payment.

1.9 Obligation concerning the Request
You are bound to your request (offer) for two work days. For calculation of time, the time zone of the supplier is authoritative.

1.10 Acceptance of the Supplier
Bookings are automatically accepted and confirmed by the system. The booking draws from a contingent, which is administered by the Supplier. An automated booking takes place, as long as there are places left in the contingent. The Supplier must keep the contingent up-to-date at all times.

The supplier provides the agreed services under his own behalf and on his own account.

1.11 Eligibility Requirements
The supplier may set eligibility requirements for his products. These you will find in the product description. You are self-responsible to fulfill these requirements. The supplier is entitled to disapprove or exclude you from a certain service, in case that you do not fulfill the requirements. In this case, there will be no refund.

1.12 Supplier Communication
The supplier of the culinary service needs to conduct booking confirmations, as well as all other communication via the Cookly platform. Thus, you should always keep the information in your user account up to date and check the e-mail in the given in the user account for new messages.

1.13 Cancellation of a booking
If you need to cancel a booked service, it is mandatory to use the relevant form on the Cookly website.


2. Review System

2.1 Review System
Upon completion, you have the opportunity to review the booked service using the Cookly review system. The Cookly Review System aims to create a meaningful and accurate profile of the performance, realiability and trustworthiness of the provider. The corresponding information will be sent to you via e-mail after completion of the service.

2.2 True and accurate assessment
You are obliged to make only factual and truthful statements. Inaccurate, irrelevant, insulting comments etc. are to be omitted. Cookly is explicitly reserves the right to delete such reviews without giving further reasons. Cookly also has the right to exclude you from further use of the Cookly Platform and to delete your account. Cookly and affected suppliers reserve the right for further legal action, in particular compensation of damages.


3. Legal relationship with Cookly

3.1 Position of Cookly Cookly provides this booking platform to enable you to get in direct contact with a service provider of your choice and make a booking. The contract relating to the service booked is solely between you and the supplier of the service. Cookly is not a contractual partner for the booked service. Cookly acts solely as the mediator between you and the supplier of the culinary service.

3.2 Your liablity
If you cause any damage to Cookly, you will be held responsible for it. You are in particular responsible for your entries in the section "Review System".

3.3 Liability of Cookly
If you make a booking, Cookly is only liable to you in cases of gross misconduct (including gross negligence). Cookly is not liable for slight negligence, auxiliary persons, and the mediated supplier and their auxiliary persons. The liability is limited to the immediate damage, excluding consequential damages, loss of profit etc. The liability for punitive damage compensation is also excluded. Further limitations of liability or liability exclusions in these Terms or applicable legal provisions are reserved.

The liability for computer viruses, spyware programs, and other damages caused by computer programs is excluded.

If you are an unregistered visitor and have not made a booking yet, you are subject to the General Terms of Use.

3.4 Changes of these General Terms of Business
These General Terms of Business may be changed by Cookly at any time without prior notice. For each booking, the currently effective Terms are applicable. The user has no guarantee that future bookings will be completed under the existing conditions.

3.5 Applicable Law
The legal relations with Cookly are exclusively subject to Singapore Law. Singapore, Singapore is agreed as the exclusive venue of jurisdiction.

4. Gift Card Policy

4.1 Position of Cookly Cookly provides this booking platform to enable you to get in direct contact with a service provider of your choice and make a booking. The contract relating to the service booked is solely between you and the supplier of the service. Cookly is not a contractual partner for the booked service. Cookly acts solely as the mediator between you and the supplier of the culinary service.

4.1 General Terms Cookly e-gift cards (“Cook the World gift cards”) are distributed by Cookly.

4.2 Redemption E-gift card codes are sent to the "gifter" to be forwarded to a "receiver." The receiver can use the e-gift card code on Cookly's checkout page to book a cooking class.

4.3 Returns You may not return or cancel your Cookly e-gift card after it is received. If your booking is declined, the amount will be returned to your e-gift card.

4.4 Limitations You may not use an e-gift card to purchase other e-gift cards. E-gift cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused e-gift cards may not be transferred. Cookly e-gift cards cannot be combined with other promotion codes.

4.5 Payment Methods Cookly e-gift cards may be paid for with a valid VISA, MasterCard, Discover, American Express or Diners Club, and your transaction to purchase the e-gift cards will be directly between you and BlueSnap.

4.6 Delivery Information and Requirements for E-gift Card Purchasers All orders of e-gift cards are subject to a process that compares purchaser information provided here with information about the purchaser provided by the purchaser's financial institution through whom payment is being processed. If there is a discrepancy, your e-gift card order may be delayed until it can be corrected. If the date on which you want an e-gift card delivered has passed and you have not received confirmation that the e-gift card was sent. We are not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her e-gift card.

4.7 Personalized Messaging: If you wish to add a personal message to an e-gift card, simply type your message in the Message field on the e-gift card preview. Personal messages are limited in length to the space provided on the e-gift card. There is no additional charge to include a personalized message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.

Cookly by Polar Labs Pte. Ltd. 51 Goldhill Plaza #07-10/11 308900 - SINGAPORE SINGAPORE

II. General Terms of Business for Suppliers of Cooking Classes and culinary Services

Structure:

1. Acceptance of Bookings

2. Truthful Information

3. Arrival at venue and compliance with rules

4. Conditions of Participation

5. Binding Nature of Inquiry

6. Payment

7. Disclaimer on Right of Withdrawal

8. Personal Responsability for Insurance

9. Unpaid Services

10. Email Communication

11. Cancellation Policy

12. Extraordinary Cancellation

13. Exclusion from Participation

14. Program Changes

15. Other Conditions

16. Time Zone

17. Liability of the supplier of the culinary service

18. Change of these General Terms of Business

19. Applicable Law


Introduction

These General Terms of Business apply to the contracts between the users of www.cookly.me and the suppliers of culinary activities etc.


1. Acceptance of Bookings

Bookings are automatically accepted and confirmed by the system. The booking draws from a contingent, which is administered by the Supplier. An automated booking takes place, as long as there are places left in the contingent. The Supplier must keep the contingent up-to-date at all times.


2. Truthful Information

The information provided on the Cookly booking platform must be truthful. The supplier reserves the right to cancel bookings when incorrect information has been provided. In this case, the price paid cannot be refunded.


3. Arrival at venue, and compliance with rules

You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.


4. Conditions of Participation

You are personally responsible for compliance with any conditions of participation. The provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid cannot be refunded.


5. Binding Nature of Inquiry

The contract between you and the provider is automatically accepted and confirmed by the system when you proceed to payment. By booking a culinary activity, you accept the offer which is binding you and the supplier. Once the payment confirmed, you will be notified via e-mail.

Bookings are automatically accepted and confirmed by the system. The booking draws from a contingent, which is administered by the Supplier. An automated booking takes place, as long as there are places left in the contingent. The Supplier must keep the contingent up-to-date at all times.


6. Payment

Your credit card will be charged upon booking. If the provider does not accept your booking, the charged amount will be credited back.


7. Disclaimer on Right of Withdrawal

In case that the applicable law for the contract between you and the supplier grants a right of cancellation in favor of you, you waive that right, to the extent permitted by law.


8. Personal Responsability for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.


9. Unpaid Services

If you do not pay for the booked service or revoke the payment, your claim to the service benefits will be omitted. This will be regarded as a cancellation and cancellation charges will apply according to section 11.


10. Email communication

All communication between you and the supplier must be made through email. The communication through email is solely intended for information concerning the service and its execution. You must not exchange any personal or non service specific questions using email communication. Email communication does not serve to close contracts or to cancel bookings. Such events unfold no effect with regard to Cookly. In such cases it is mandatory to user the appropriate forms.


11. Cancellation Policy

If you want to cancel your booking for an activity, please send us an email at [email protected] as soon as possible. If not stated otherwise by the supplier in the product description, you are entitled to cancel your booking up to 48 hours before the booked cooking class. Please note that our refund policy is the following: 96% of payment, if the cancellation is made 48 hours or more before the cooking class starting time. If you make your cancellation within 48 hours before the booked class, or if you do not attend the class, you will be obliged to pay the full class price.


12. Extraordinary Cancellation

The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.


13. Exclusion from Participation

The supplier has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.


14. Program Changes

The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.


15. Other Conditions

Further conditions or alternative rules can be found on the respective product pages.


16. Time Zone

For time and date calculations, the time zone of the supplier shall apply.


17. Liability of the supplier of Culinary services

The supplier of culinary service is liable according to applicable law. The liability is excluded to the extent permitted by applicable law.


18. Changes of these General Terms of Business

These Terms of Business are subject to change without prior notice. The terms that are valid at the time of each booking shall apply. The user has no claim that future bookings be completed under existing conditions.


19. Applicable Law

The legal relationship between users and suppliers of services shall be in each case governed by the applicable law.

Cookly by Polar Labs Pte. Ltd.
51 Goldhill Plaza #07-10/11
308900 - SINGAPORE
SINGAPORE